Product Manager I - Customer Acquisition and Administration

The Product Manager is responsible for driving the delivery of key business outcomes within the Customer Acquisition and Administration portfolio, supporting the Relationships and Business Development Group. This role leads the facilitation of technology solutions and manages day-to-day requirements, programs, and feature development. Success in this position requires strong cross-functional collaboration with go-to-market, operations, and technology teams.

• Deeply understands customers, technology, and competition, and synthesize into the operational product roadmaps driving business outcomes through technology enablement and innovation.
• Works closely with technology, and business stakeholders to craft simple, elegant, impactful experiences.
• Integrates user research studies, analytics, and market analysis into product requirements.
• Participates in standups, retrospectives, design reviews, user research, and demos.
• Drives the overall vision and success across technology delivery teams, including both agile scrum teams and existing systems support teams.
• Organizes Sprint Planning & Grooming ceremonies at the team level.
• Determines if iteration outcome is acceptable from functional/non-functional aspects.
• Coordinates with the team to ensure a efficient & productive daily stand-up takes place (can designate a facilitator) Provides input into product backlog prioritization.
• Prepares solid product definition and ensures all required artifacts are developed. Analyzes metrics that inform the success of products.
• Creates stories/tasks and assigns to the scrum team. Additionally, flags dependencies & risks for the stories/features.

• 2+ years of functional IT product management experience; people management experience preferred.
• Experience supporting sales and marketing stakeholders preferred.
• Knowledge of Agile software development framework, architecture concepts, and terminology.
• Experience and/or accreditation in Scaled Agile a plus.
• BA/BS or equivalent practical experience.
• Ability to effectively and actively communicate with both business and technical stakeholders.
• Strong deductive reasoning and attention to detail.
• Strong sense of customer service to consistently and effectively addresses customer needs.
• High comfort level interacting with colleagues and with various levels of client organizations.
• Ability to multi-task and work on multiple projects in a fast-paced & dynamic environment under tight timelines, while adaptive to change.
• Ability to deal with highly sensitive and confidential information and adhere to data security and confidentiality protocols and procedures.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. 
Pay Grade 21. $80,500 - $174,300