Product Manager - Healthcare

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

The Healthcare Product Manager is the anchor of the product trio — the person who owns the problem. Not the solution, the backlog, or the sprint: the problem. This is not a project management role. It is a role for someone comfortable with ambiguity, driven by curiosity about customers and users, and capable of forming and testing hypotheses about what will create value. This role does not own program timelines — that belongs with the GMs. It does not run integration certification — that belongs in Engineering.

Who you will work with:

Responsibilities

Discovery

• Continuously engage with customers and users to build a deep, current understanding of the problem space
• Form clear hypotheses about what solutions will create value and design lightweight experiments to test them
• Work with the Interaction Designer and Engineering lead to prototype, test, and iterate toward solutions that are valuable, usable, feasible, and viable

Strategy and prioritization

• Translate the squad's quarterly objective into a backlog that reflects the team's current best understanding of how to achieve it
• Make prioritization decisions grounded in evidence — usage data, customer research, outcome metrics — not stakeholder volume or recency

Delivery and outcomes

• Define the key results that indicate whether the squad's objective has been achieved; track and communicate progress honestly
• Build and maintain the feedback loops — usage instrumentation, adoption metrics, customer signals — that tell the team whether what shipped is working
• Partner with the APM to ensure delivery runs smoothly without pulling PM attention from discovery

Cross-functional engagement

• Represent the squad's work and rationale to stakeholders — communicating outcomes and strategy, not just status
• Partner with Product Marketing on launch readiness and positioning

What you bring to the table:

Required Qualifications:

• 3–6 years of product management experience; discovery-led, outcome-oriented work strongly preferred
• Demonstrated ability to run customer and user research; comfort forming and testing hypotheses
• Experience with SaaS products in institutional, campus, healthcare, or enterprise environments preferred
• Genuine curiosity about how great products get built is non-negotiable

Preferred Qualifications:

• Experience with Silicon Valley Product Group principles
  

Essential Functions of the job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know:

Humble: The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.

Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.

Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

This position is classified as exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance

• Comprehensive employee assistance program (EAP)

• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k)
• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.