Product Manager

We are seeking talented Product Managers to create exceptional customer experiences. The ideal candidate will be user-obsessed, driving the overall product’s strategy, vision, and roadmap to enhance the customer experience and achieve key product objectives. Product Managers are responsible for ensuring alignment across agile teams and managing dependencies. 

They must possess visionary thinking, strategic planning skills, and the leadership ability to develop and guide Product Owners. A deep understanding of market trends, customer needs, and the competitive landscape is crucial for driving product differentiation. They must also effectively align product objectives with broader business goals. 

Key Areas of Responsibility  

Product P&L and Pricing 

• Drives product profitability and performance with product leadership, managing short and long-term outcomes of product portfolio including connection to roadmap, objectives, and investments 

Product Strategy, Vision, and Planning 

• Leverages market research, customer / user needs, and internal business priorities to create the product vision (e.g., target customers, markets, channels, value proposition) 

• Aligns the product vision with cross-functional stakeholders to shape the product roadmap, investment areas, and outcome measures 

• Conducts PI planning with Product and Team resources to prioritize the product roadmap 

• Identify new solutions, enhancement opportunities, or product gaps that exist in our current solution portfolio and make the case for investment and prioritize resources to deliver on our business outcomes 

Customer Experience Research, Insights, and Execution 

• Demonstrates deep understanding of the customer / user through research and insights development (e.g., personas, journeys, product chartering) 

• Utilizes research and insights from the customer / user, competitive landscape, and market environment to determine the product-market fit 

Product Design and Development 

• Prioritizes the product roadmap across product teams to maximize business value across development of new products, reimagining existing products, and maintenance 

• Partners with the Product Owners to oversee product development and actively engages cross-functional stakeholders to enable faster speed to market (customers / users 

Go-to-Market and Sales 

• Engages with enabling functions (e.g., marketing, sales, operations, etc.) to position and promote products to achieve business objectives 

Channel Alignment / Management 

• Gathers competitive, customer, market, and internal business priorities to prioritize digital solutions (epics / features) that drive customer interactions 

• Manages product capabilities across channels to deliver product objectives 

• Leverages shared channel platforms to improve product speed to market and drive cost efficiencies for both development and ongoing support costs 

Adoption 

• Drives product demand, activation, and engagement based on customer experience research and insights and delivering product solutions that customers / users need 

Marketing and Analytics 

• Supports marketing to define and execute the product’s marketing strategy, budget, and key performance indicators to drive growth 

Performance Measurement and Optimization 

• Develops, analyzes, monitors, and reports on performance metrics at the product level to identify key trends and opportunities; uses insights to drive progress on identified strategies 

Qualifications  

• 8+ years of related experience in software solutions/product management for fintech or banking industry experience preferred 

• Bachelor’s Degree , preferably in information technology management, computer science, business, software engineering or equivalent experience; master’s degree preferred 

• High energy level, strong organizational and multi-tasking skills to balance short, medium, and long-term objectives 

• Experience defining large-scale solutions architected for multi-tenant infrastructure and platform-as-a-service cloud computing environments 

• Experience defining product roadmaps based on abstract and detailed customer requirements, use cases, market analysis, and industry trends 

• Passion for and commitment to delivering effective solutions that improve services to customers 

• Strong and confident presentation and negotiation skills to interact with senior management, key customers, and partners in sales and issue resolution 

• Natural curiosity and self-motivation to stay current on technical trends and cost drivers that impact user experience and product performance