Product Manager, Engagement Cloud

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Product Manager – Engagement Cloud

 

Location: US Remote

 

Department: Product Management

 

Reports To: Manager, Product Management

 

About the Role

 

Granicus is seeking a skilled Product Manager with a background in software and a passion for improving resident experiences, driving citizen engagement, and advancing government transparency. 

As a Product Manager, you’ll drive execution across agile teams by translating vision into actionable plans and managing a well-prioritized Jira backlog across multiple value streams. You’ll ensure delivery of high-impact features by balancing competing priorities, aligning cross-functional teams, and applying data-driven decision-making. You’ll also oversee the development of complex, large-scale technical products, ensuring they meet market needs and business goals—especially in the realm of digital tools and automation technologies.

What You’ll Do

 

Demonstrate Product Mastery: Develop and maintain a deep understanding of the product’s features, user journeys, technical architecture, and business value. Be the go-to expert for how the product works and why.

 

Apply AI/ML Fluency to Drive Innovation: Demonstrate familiarity with Agentic AI concepts and a strong innovation mindset. Leverage analytics, customer feedback, and business insights to inform backlog prioritization and product decisions.

 

Lead PI Planning & Value Stream Alignment: Drive effective program increment planning by aligning team objectives with strategic goals across value streams—such as security, customer experience, technical debt, and innovation. Coordinate dependencies, track progress, and adapt plans as priorities evolve.

 

Own Backlog & Sprint Readiness: Maintain a well-groomed Jira backlog that reflects product priorities and technical feasibility. Ensure stories are clearly defined, prioritized, and sprint-ready by refining requirements and removing blockers.

 

Lead Agile Team Integration & Story Development: Actively participate in agile ceremonies and serve as the product voice within the team. Write clear, actionable user stories and acceptance criteria that reflect both user needs and technical feasibility.

 

Facilitate Cross-Functional Alignment & Communication: Collaborate with engineering, design, QA, and business stakeholders to clarify requirements, resolve ambiguities, and ensure smooth execution. Maintain clear documentation and communicate progress, risks, and timelines.

 

Preferred Qualifications

 

3–5 years of product management or related experience in a fast-paced, agile environment.

 

Experience in marketing automation and/or digital engagement platforms.

 

Fluency in Jira and/or Aha!

 

Experience working with technical teams and understanding APIs, data models, or system architecture.

 

Exposure to scaled agile frameworks (e.g., SAFe, LeSS) and program increment planning.

 

Demonstrated use of AI/ML tools to enhance productivity, decision-making, or product discovery.

 

Strong understanding of customer discovery techniques and user research methodologies.

 

Experience contributing to platform or multi-product ecosystems.

 

Familiarity with compliance, security, or regulatory requirements in product development.

 

Familiarity with product analytics tools (e.g., Amplitude, Mixpanel, Looker) and A/B testing frameworks.

 

You’ll Thrive in This Role If You Can:

 

Build strong business cases with data and financial modeling.

 

Navigate complex, high-impact product roadmaps with confidence.

 

Thrive in fast-paced, agile environments with shifting priorities.

 

Ask smart questions and seek data to uncover real product needs.

 

Communicate clearly across technical and non-technical audiences.

 

Collaborate effectively with cross-functional teams.

 

Break down big visions into actionable, high-value deliverables.

 

Earn engineers’ trust through strong technical understanding.

 

Think strategically and scale customer needs into platform-wide solutions.

USD $110,000.00 - USD $130,000.00 /Yr.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

 

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

 

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

 

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population
  
  

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.
Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
  
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  
• Fitness Reimbursement Program – Stay active, your way.
  
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
  
• Traditional & Roth 401(k) – With a generous company match.
  
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
  
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.