Product Manager - Cash Management & Business

Union Savings Bank is committed to helping customers and communities plan, grow, and succeed through relationship-driven service and modern financial solutions. The Innovation Center is a cross‑functional team advancing how the Bank identifies, designs, and delivers meaningful products. Payment Services is a core function within the Innovation Center, aligning deposit and payment products with digital enablement and customer experience to ensure solutions are relevant, scalable, and integrated into how customers bank with us.

The Product Manager, Cash Management & Business position within Payment Services,  leads the end‑to‑end management of the Bank’s business deposit products and payment services, including business checking and savings, earnings credit and balance-based pricing, liquidity solutions, and services such as ACH, wires, remote deposit capture, Positive Pay, and real‑time payments. This role partners across the Bank to deliver well‑controlled, customer‑focused capabilities that support client workflows, improve cash flow visibility, and meet regulatory and operational standards. This position carries a Corporate Title of AVP and reports to the FVP, Director of Payment Services.  

Product Management & Development

Collaborates with management to define and execute strategic direction for assigned product lines; develop, implement and manage component(s) of Payment Services Business Plan relating to cash management and business deposit products. 

Product Development

• Develops business cases to support product initiatives, establishing clear purpose, timelines and expected outcomes.
• Leads end-to-end implementation of new and existing product and enhancements. 
• Maintains current and applied expertise in payment rails, clearing models, and settlement types (e.g. ACH, Wire, Realtime Payments) and how they support business and commercial use.
• Partners with internal teams and third-party providers to support payment capabilities, integrations, and digital treasury workflows; drives customer experience improvements through enhancements and upgrades; supports testing and validation of changes.
• Leverages the bank’s commercial account analysis platform to manage pricing and profitability for business relationships; promotes profitable account growth and fee revenue; tracks budget impact and product financials.

   

Research and Analysis

• Maintains a current view of market dynamics, competitor offerings, positioning, pricing; and translates data into actionable recommendations for product design, delivery and scope.
• Defines and monitors key performance indicators in collaboration with Business Intelligence Center and Treasury Services to monitor sales activities, sales and growth trends, penetration analyses and ROI.
• Evaluates emerging business payment trends, including real‑time payments, embedded finance capabilities, virtual card solutions, and digital receivables, to inform product roadmap and prioritization.

Vendor Management

• Supports vendor management including contract administration and expense control.
• Builds relationships with vendors to capitalize on programs and expertise.

Product Sales and Service

Internal Sales & Service

• Partners with Treasury Services, Marketing, Digital Services, Customer Service Center, and Branch Banking to develop and implement sales and service strategy and marketing initiatives to promote profitable acquisition, retention and cross sales of product lines.
• Acts as Subject Matter Expert (SME) and provides product specific, consultative and technical training and support to internal sales and service staff.
• Creates and maintains product training materials and setup documents for the sales and support teams.

Client Sales & Service

• Responsible for addressing customer concerns and assists the Bank's customer/technical support areas in resolving product-specific customer issues.
• Accompanies sales team on sales calls and presentations, as appropriate.
• Supports consultative discussions with business and commercial clients regarding payment optimization, cash flow visibility, and treasury operating models, in partnership with Treasury Services and Relationship Management, as needed.

Compliance and Risk 

• Understands and manages risk and compliance-related activities for cash management and business deposit products; ensures compliance with all regulatory and/or legal requirements.
• Works with Compliance and Treasury Services to draft policies and procedures.
• Maintains all related product disclosures.
• Keeps abreast of regulatory compliance, trend changes within the Payment Industry.
• Collaborate with Bank Operations in the completion of annual National Automated Clearinghouse Association (NACHA) Self-Audit.