Product Manager and System Administration - Retail Banking

The Product Manager and System Administration position will manage and provide system administration for one or more payment systems. This will include being the primary contact for vendors, assisting in audits, completing risk assessments, being a payments expert, troubleshooting system issues, implementing system enhancements and being the subject matter expert for other business units. Success in this position will require working with other product managers to provide seamless solutions for internal and external customers and training internal stakeholders on system capabilities. 

As a payments expert, the role requires deep knowledge of ACH, check, real-time payments wire transfers, and treasury operations, with the ability to evaluate system functionality, identify enhancements, and incorporate solutions effectively. The ideal candidate will bring strong expertise in both retail and commercial banking, coupled with a working knowledge of banking systems. While not a data analyst, the candidate must be able to “speak the language” of systems and technology to bridge business needs with technical execution.

You should be able to do the following confidently and independently...  

• Product management and system administration.
• Vendor relationship management
• Oversee payment systems
• Direct audit processes and ensure compliance 
• Evaluate system functionality, identify enhancements, and incorporate solutions effectively.
• Collaborate with stakeholders to determine product and system improvements that align with business goals.
• Serve as subject matter expert in payments.
• Manage and optimize core banking systems (CSI) encompassing digital banking and retail banking
• Translate business requirements into system capabilities, ensuring operational efficiency.
• Partner with IT and vendors to ensure systems are functioning optimally and securely.
  

What we are looking for...   

• 5-10 years related experience in banking operations, treasury, or digital banking systems.
• Certified Treasury Professional 
• Accredited ACH Professional 
• Bachelor’s degree in finance or related field required 
• Strong expertise in both retail and commercial banking.
• Prior leadership experience preferred 
• Project Management
• Strong knowledge of Microsoft products  

Ranked as a top performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple segments, including Multi-family Mortgage Banking that offers multi-family housing and healthcare facility financing and servicing; Mortgage Warehousing that offers mortgage warehouse financing; and Banking that offers retail and correspondent residential mortgage banking, agricultural lending, and traditional community banking. Merchants Bancorp, with $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Investments, LLC, Merchants Capital Servicing, LLC, Merchants Asset Management, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.
 

Merchants Bank and Merchants Capital have recently been honored with the 2025 USA Today Top Workplaces recognition, ranking 22nd nationally within the 500-999 employee category. This is the second year that Merchants has been recognized with this award. These accolades build on our strong history of workplace recognition, including being named a Best Place to Work in Indiana for seven consecutive years (2016–2022). For more information read the entire article here.

PM20 #CL