Product Manager

Company Description

Who We Are:

As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being.

Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals!

Job Description

OVERVIEW

As a Product Manager, you will be responsible for defining and championing the vision, strategy, roadmap, and success of one or more SVG products or product areas. You will work closely with a cross-functional team of engineers, designers, and other stakeholders to discover and deliver products that are valuable to our customers, viable to operate, and feasible to build. Supporting our CRM product team, Salesforce or other CRM experience is highly preferred.

Need to be currently in Kansas City to be able to work onsite hybrid in our office in downtown Kansas City, MO.

REPORTS TO

The Product Manager reports to the Director of Product Delivery.

ESSENTIAL DUTIES

The essential duties for this role include, but are not limited to: 

• Deeply understand customer needs: Conduct user research, analyze customer data, and gather market insights to identify and validate customer problems and unmet needs.
• Understand the business and regulatory environment: Understand the SVG business model, processes, and financial metrics and manage the compliance of products within the regulatory landscape.
• Define product vision and strategy: Develop a clear and compelling product vision and strategy that aligns with the overall company strategy and addresses key customer needs.
• Run product discovery: In collaboration with UI/UX designers, conduct customer interviews, usability testing, and A/B testing to validate hypotheses and inform the product roadmap.
• Manage the product roadmap: Create and maintain a prioritized product roadmap that outlines the key outcomes and features required to achieve the product vision.
• Define product requirements: Work with delivery teams to translate user needs and business requirements into detailed user stories and acceptance criteria. Own the relationship and integration of 3rd party tools related to assigned products.
• Collaborate with cross-functional delivery teams: Work closely with engineering, design, and other stakeholders to ensure that the product is built, designed, and launched effectively through Agile development processes. 
• Analyze product performance: Track key product metrics, analyze user behavior, and identify areas for improvement.
• Communicate effectively: Engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
• Be a product evangelist: Promote the product internally and externally, and act as a champion for the customer.
• Foster a culture of innovation: The Product Manager understands that consistent innovation is the result of each member of the product team contributing their passion and their ideas and fosters a culture in support of that.
• Perform other duties and responsibilities as assigned. 

BEHAVIORS

The SVG behaviors are listed below:

• Be Aware (Emotional Intelligence)
• Be Open & Honest (Communication)
• Be a Team Player (Teamwork and Collaboration)
• Be Accomplished (Drive for Results)
• Be the Example (Develop Self & Empower People)
• Be Forward Thinking (Strategic Thinking)
• Be a Problem Solver (Continuous Improvement)

Qualifications

• Bachelor’s Degree in Business Administration, Computer Science, Information Systems or related discipline; or relevant work experience
• 5+ years relevant work experience in a Product Management role with focus on CRM.
• Salesforce experience highly preferred.
• Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
• Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgment to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
• Proficient in understanding a variety of Agile methodologies 
• Proficient in using project or product management software
• Strong attention to detail and accuracy with excellent written, verbal, and interpersonal communication skills, specifically with the ability to explain technical concepts to non-technical staff
• Agile certifications preferred, not required

Additional Information

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Competitive Compensation
• Medical, Dental and vision benefits after a short waiting period
• 401(k) matching program
• Life Insurance, and Short-term and Long-term Disability Insurance
• Optional enrollment includes HSA/FSA, AD&D, Spousal/Dependent Life Insurance, Travel Assist and Legal Plan
• Generous paid time off (PTO) program starting off at 15 days your first year
• 15 paid Holidays (includes holiday break between Christmas and New Years)
• 10 days of Paid Parental Leave and 5 days of Paid Birth Recovery Leave
• Annual Volunteer Time Off (VTO) and a donation matching program
• Employee Assistance Program (EAP) - health and well-being on and off the job
• Rewards and Recognition
• Diverse, inclusive and welcoming culture
• Training program and ongoing support throughout your Venture Spring Venture Group career  

Security Responsibilities:

• Operating in alignment with policies and standards
• Reporting Security Incidents Completing assigned training
• Protecting assigned organizational assets

Spring Venture Group is an Equal Opportunity Employer