Principal Digital Product Manager - AI Program

Responsible for driving the vision, strategy, business requirements, roadmap, and execution across multiple assigned digital products. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Product, Business and Platform/Property priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met.

Oversees the entire life cycle of the assigned product, from defining and setting the vision, managing teams to hit cross-product and shared OKRs, deriving feature intention maps, and managing capacity against scope - ultimately creating a best in class user/customer experience, while on time and within budget. Sets the portfolio-wide standard for problem definition – ensuring every initiative is grounded in a clear articulation of what is being built, why it matters and how success will be measured before any solution work begins. Defines and owns cross-product OKRs across the portfolio, establishing clear targets aligned to organizational goals. Sets the standard for how OKRs are structured and measured, holding teams accountable.

Coordinates agile product methodologies across multiple product teams. Works with IT, Experience Design, Content and Digital Analytics leaders. Accountable to the success of a cross-functional team, including experts in design, engineering, marketing, and others. Recruits, hires, and mentors members of the team; establishes and standardizes product management practices, frameworks and tools across the product organization as a primary accountability alongside portfolio strategy.

Responsible for driving the product strategy, vision, design, and development execution across the portfolio. Ensures delivery of high-value products in alignment with business goals and user experience optimization. Leads high performing cross-functional teams effectively and efficiently, collaborating with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.) 

Leverages market and customer feedback and data to inform and guide future product and feature development. Sets discovery standards across the portfolio and leads fast-paced discovery sessions including user research, defining outcomes with baselines and opportunity areas. Leads portfolio-level prioritization and investment trade-off discussions with executive, clinical, operational, vendor and technology leadership. Advocates for end-users, and builds and improves features based on their pain points - strives to make product technology and workflows easy to use. 

Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. Establishes deep partnerships with business stakeholders to ensure products achieve business requirements and align to other organizational strategies and priorities. Quickly build credibility and partnership with key internal partners and leaders.

Monitors and manages product schedules, scopes and budgets across the portfolio, delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships. Sets and manages product portfolio performance scorecards and shared OKRs; tracks shared KPIs across portfolio products and drives continuous improvement. Actively seeks to understand new and emerging technologies, their capabilities, pros/cons, and potential applicability to Mayo Clinic digital product needs. 

Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 7+ yrs of digital product management experience (5 yrs with digital products and platforms); or minimum of 9 years direct digital product management with HS diploma/GED required. Prior health care experience preferred. Experience in managing complex products or a family of multiple products required. Digital product and people leadership experience (direct or indirect). Prior Digital Senior Product Management experience or equivalent role. Preference for health care experience (clinical, management, technology, other) from some Product Manager roles. Experience in design thinking methodologies.  

Ability to build and maintain strong working relationships at multiple levels of the organization. Strong communicator (written & verbal) with active listening skills. Ability to facility group/team discussions. Professional and reflects Mayo Clinic values and beliefs. Strong planning and organizational skills. 
Visionary, Proactive, and problem solver. Ability to effectively negotiate, strong conflict resolution skills, strong attention to detail and multitasking skills, and works well under pressure.

Preferred Qualifications:

Experience leading strategy across multiple products or product portfolios
Ability to align roadmaps and manage cross-product dependencies
Experience influencing executive stakeholders and leading investment trade-off decisions
Experience defining and scaling product management practices (discovery, prioritization, OKRs)
Proven ability to coach and develop Product Managers and cross-functional teams
Experience defining and managing portfolio-level metrics, shared OKRs, and value realization