DescriptionYou enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Digital Channels & Connectivity for the Business Continuity & Resiliency team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Plays a critical role in incident response; facilitates Product communication deliverables during production outages
- Demonstrates superior judgment to mitigate risk; fosters an environment where risk/control issues are escalated and creative solutions are identified
- Understands risk and contributes to an effective and efficient control environment
- Instills a security first mindset through coaching and mentorship. Identifies and encourages areas for growth and improvement throughout the team.
- Communicates effectively and builds a shared understanding
- Invests in relationships and improves collaboration with a “one team” mentality
- Recognizes successes and takes action on opportunities for improvement
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Understanding of systems development methodologies and ability to manage business partners, technology resources, subject matter experts, user interface design, QA, UAT, and all other groups involved in the end-to-end process
- Knowledge of electronic banking products and systems
- Self-starter who thrives in a fast-paced, collaborative, and cross-functional environment
- Excessive attention to detail and ability to work independently
- Critical thinker with strong problem-solving skills
- Strong relationship management skills with the ability to quickly build trust and rapport
- Excellent organizational, multitasking, and prioritizing skills
- Exceptional written, presentation, and verbal communication skills
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Ability to communicate across multiple teams with influencing and relationship skills
- Ability to manage and deliver large-scale solutions globally
- Knowledge of Payments, Risk and Security
- Flexibility to adapt plans for change realities