IT Product Manager for Data Logistics

U.S. Citizenship is required for this position due to Department of Defense restrictions.

Role Snapshot
Our IT Product Manager for Data Logistics leads strategic product initiatives that modernize secure mail handling, imaging, and digitization of business-critical documents. This Manager oversees the full product lifecycle, aligning delivery with business goals through Agile (SAFe®)practices like Program Increment Planning (PI Planning) and backlog refinement. They will partner with engineering, operations, and compliance teams. The IT Product Manager drives scalable, high-tech solutions that support federal and commercial clients. Having technical fluency in Agile tools, workflow automation, cloud platforms, EDI and compliance frameworks is essential. As a key departmental leader, this role fosters innovation, cross-functional collaboration, and continuous improvement. This role requires product management skills including roadmap planning, backlog prioritization and KPI definition.

Salary Range
125,000 ~ $160,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location
Our first consideration will be to have this new employee live in the state of Wisconsin and to take advantage of Hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to be able to work Hybrid 3 days a week on a regular basis.

**As a secondary consideration, we do offer remote work in the following approved states:
We are open to remote work in the following approved states:
Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin

How do I know this opportunity is right for me?  If you:

• Want to define and maintain the technology product vision, strategy, and roadmap to align with business goals and customer needs.
• Can conduct competitive analysis and assess emerging technologies to inform future enhancements and maintain relevance.
• Enjoy prioritizing and managing the product backlog to deliver high-value features using Agile principles.
• Like to gather, validate, and refine business requirements through stakeholder engagement, market research, and data analysis.
• Have owned the delivery of product releases by setting clear goals and ensuring timely, compliant deployment.
• Would like to act as the primary liaison between business stakeholders and technical teams to ensure alignment and shared understanding.
• Can monitor product performance against KPIs, customer satisfaction, and business outcomes and recommend and lead adjustments as needed.
• Have worked in a highly complaint and secure environment and can ensure compliance with healthcare regulations, data privacy, and security requirements in all product decisions.
• Have managed product budgets and resource allocation to meet financial targets and maximize ROI.
• Like to develop and present product updates and strategic recommendations to executive leadership for decision-making.
• Enjoy leading and mentoring cross-functional teams, fostering collaboration, accountability, and continuous improvement that support career development, performance feedback, and role clarity across product and delivery teams.

What skills would help me in this role?

• Product management skills include roadmap planning, backlog prioritization and KPI definition.
• Analytical and problem-solving skills for interpreting complex data and making informed product decisions.
• Financial acumen to manage budgets, assess ROI, and optimize resource allocation.
• Stakeholder engagement and facilitation skills to align cross-functional teams.
• Business requirement documentation and user story writing expertise.
• Strong Negotiation skills to effectively negotiate with stakeholders and cross-functional teams to ensure alignment of product priorities and commitments.
• Strong Leadership skills to lead cross-functional teams, foster collaboration between IT and business stakeholders and drive accountability across product lifecycles.
• Experience or understanding of project management principles to ensure delivery plans are realistic and aligned with stakeholders’ expectations.

Minimum Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field required.
• 7 or more years of experience in IT product management or related roles.
• 3 or more years in a leadership/management capacity.
• Extensive experience with SAFe® Product Owner/Product Manager (POPM), PSPO (Scrum.org), Certified Product Manager (CPM), or Certified Scrum Product Manager (CSPO).
• Proven track record in managing large-scale, enterprise IT products or portfolios.
• Demonstrated success leading product teams in an agile or hybrid delivery environment.
• Deep understanding of product management principles, agile frameworks, and IT solution delivery this includes:
  • Agile/Scrum methodologies, backlog management tools (Jira, Azure DevOps), and iterative delivery practices including sprint cycles and PI Planning. 
  • Strategic thinking with ability to translate division/business unit goals into actionable product strategies.
  • Strong leadership and people management skills with ability to coach and mentor teams.
  • Expertise in agile product management, scaled agile frameworks (SAFe®), or hybrid delivery models.
  • Software Development Life Cycle (SDLC) experience to assist the development team navigate technical complexities.
  • Excellent financial acumen with experience managing product budgets.
  • Ability to influence and drive change across diverse teams and complex organizations.
  • Excellent communication and stakeholder management skills.
  • Negotiation skills with ability to effectively negotiate with stakeholders and cross-functional teams to ensure alignment of product priorities and commitments.
  • Ability to balance strategic thinking with tactical execution.
  • Strong analytical, problem-solving, and decision-making abilities.

Preferred Qualifications

• Master’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience with enterprise IT platforms (ERP, CRM, cloud, or healthcare systems).
• Familiarity with X12 format document exchange and secure data handling practices.
• Experience working with cloud platforms (e.g., Microsoft Azure, AWS) and API integrations.
• Understanding of workflow automation, data indexing, and system interoperability.
• Working knowledge of HIPAA, FedRAMP, NIST, and other data protection standards.
• Knowledge of mailroom operations, including document imaging, digitization, and batch processing.
• Ability to ensure product and process alignment with audit and security requirements.

 Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
•  Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS’ culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace:  WPS Newsroom - Awards and Recognition.

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This position may from time to time provide support to federal health care programs and other governmental or regulated industries. In accordance with law and/or contractual requirements, individuals in this role are or may be subject to all applicable federal regulations, agency contract requirements, and WPS internal policies, including but not limited to standards for data security, privacy, confidentiality, and program integrity. WPS and its personnel are subject to mandatory enhanced screening and background investigation prior to being granted access to information systems and/or sensitive data in order to safeguard regulated information and government resources that provide critical services.