IT Product Manager, Denials & Appeals

Location: MH3 (7070 American Veterans Pkwy. Middleburg Heights, OH 44130)

Schedule: 4 days/week onsite following 6-month fully onsite period (unless living outside commutable distance)

Overview: Quadax, an award-winning leader in healthcare revenue cycle technology, is seeking a Product Manager to join our Team and help us create the best Revenue Cycle Optimization solution in the industry. This Product Manager will play a key role in driving the strategic vision, roadmap, and execution of our Denial & Appeal related products, ensuring they meet the unique needs of all client segments. The ideal candidate will have expertise in this market, have a proven track record of partnering with diverse stakeholders to achieve strategic goals, is an expert in healthcare technology, and has a passion for continuous improvement. Local Candidates preferred. Able to hire remote employees only in: OH, PA, MI, IN, KY, WV, WI, AL, TN, GA, FL, TX, MO, NE, SC, SD, NE, or NC.

Key Responsibilities

• Perform research to inform product strategy (market, competitive, sales, clients, users, etc.)
• Maintain a prioritized product backlog to ensure maximum value of the delivery team, considering key factors (e.g., new revenue, revenue retention, cost reduction, etc.).
• Define success criteria for your product area, ensuring alignment across your various stakeholder groups
• Work closely with cross-functional product development team, clients and other subject matter experts to design features to solve client pain points
• Define feature-level requirements, including acceptance criteria and business value
• Actively participate in the agile development process, collaborating with Scrum Master, Product Owner, application development and data science teams to drive story creation and other in-sprint work
• Proactively identify opportunities to incorporate AI/ML technologies within your solution to allow for automation and advanced insights
• Conduct product overviews and demonstrations for internal staff, as well as current and prospective clients
• Develop and recommend best practice use of assigned software applications
• Work with other departments to develop new processes to properly test, support, market, sell, and implement products, establishing benchmarks, deadlines and deliverables
• As new solutions and products mature, execute effective change management strategies to ensure proper adoption across all stakeholder groups
• Engage in cross-company initiatives
• Manage relationships with related vendor(s)
• Other duties as assigned

Education/Experience:

• 2-5 years as a product manager or 2-5 years Revenue Cycle experience.
• Accustomed to an agile development process and the tools of the trade (Azure DevOps, JIRA, etc.)
• Great verbal and written communication skills and range (from business to technical).
• Demonstrated ability to learn quickly. Ability to react to changes in a dynamic environment.
• Experience in Revenue Cycle required.