Integrations Product Manager

About Hatch

At Hatch, we’re building AI that doesn’t just assist behind the scenes; it converses with customers out in the wild. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we’re scaling fast, doubling revenue year over year, and looking for A players to help us cement our place as the category leader in AI for customer engagement.

About the Role

We are looking for a Product Manager / Technical Project Manager (Integrations) to join our growing team. You will own and drive integrations with partners and customers—ensuring Hatch seamlessly fits into the systems our customers already use. This role is highly collaborative, requiring both strategic thinking and the ability to dive into details with partners, internal teams, and technical stakeholders.

The ideal candidate is deeply organized, understands data models and system interactions, and enjoys building strong relationships with partners. You don’t need to be an engineer, but you should be comfortable digging into technical requirements, clarifying data flows, and ensuring integrations are delivered smoothly and reliably.

Key Responsibilities

• Lead integrations with partners and customers, from scoping through launch and ongoing management.

• Collaborate with external partners to define requirements, success criteria, and data exchange needs.

• Work closely with engineers, solutions architects, and customer-facing teams to ensure integration requirements are clear and executed effectively.

• Understand and document data models, workflows, and system interactions.

• Drive cross-functional alignment—keeping projects organized, timelines on track, and stakeholders informed.

• Develop and maintain integration roadmaps, ensuring alignment with Hatch’s broader product strategy.

• Define, track, and report on key success metrics for integrations.

What We're Looking For

• 4–6 years of product management, technical project management, or a closely related role.

• Strong organizational and project management skills—you thrive on clarity, structure, and keeping teams aligned.

• Experience working with external partners or customers to deliver integrations or complex projects.

• Familiarity with data models, APIs, and system integrations (comfortable digging into the “what” and “why,” even if you don’t code).

• Excellent communication skills—you can translate technical requirements into clear action items.

• Detail-oriented with the ability to zoom out and manage strategic priorities.

• Proven ability to collaborate across engineering, product, and customer teams.

Nice to Have

• Experience working in a fast-paced startup environment.

• Familiarity with SQL, Python, or BI tools (to better validate data and requirements).

• Background in customer engagement, AI, or SaaS platforms.

What We Offer

• Competitive salary and equity

• NYC office-based role (4 days per week required)

• Medical, dental, and vision benefits

• 401(k) plan

• Flexible PTO

• Opportunity to grow your career in a high-growth, mission-driven company

Why Hatch

• Shape the future of AI-driven customer service

• Work alongside founders and leaders who value speed, ownership, and ambition

• Solve hard problems that impact real businesses and customers

• Join a team of builders who care about great engineering, fast execution, and each other