Full-Time Technical Product Manager - Temple Department

The Technical Product Manager 2 (TPM2) is an experienced professional position responsible for understanding end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding methods to isolate and prioritize needs and assess solution fit.

The TPM2’s accountability extends beyond technology and includes anything that affects the customer experience relating to product scope. The TPM2 develops and maintains a long-term product vision and roadmap to guide the organization’s future. As product advocate, the TPM2 also guides customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities, availability, and can successfully deploy and manage products and receive adequate product support.

This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

Identify customer segments/personas and deeply understand needs, context, and journey

Document and prioritize customer needs

Be a customer advocate, helping others understand the customer context and representing customer needs

Gain knowledge of the industry in which customers/products/technologies converge

Coordinate with internal stakeholders; understand and prioritize their needs and direction

Help develop business cases and conduct feasibility analysis to justify product need/viability

Understand business risks and develop/execute risk mitigation plans when required

Understand and apply various global aspect of technical product management for products that are complex in nature and often enterprise-wide

Translate customer needs into product requirements

Document and prioritize a backlog of product requirements with acceptance criterion

Assist in establishing requirements for a Minimum Viable Product (MVP)

Help establish product vision, objectives, and strategies

Manage the product lifecycle, from customer understanding to end of life

Help establish and maintain a product plan and three-year roadmap

Understand customer perceived product strengths, weaknesses, and overall value

Regularly report customer-facing product objectives and success metrics

Help ensure product success against product objectives & customer acceptance

Evaluate if product meets customer needs and approve product release accordingly

Assist with approving the customer service/support model

Partner to ensure that product training meets customer needs

Assist in developing plans to increase product trial, adoption, and usage

Assist in developing and executing product messaging, launch and ongoing awareness plans

Facilitate customer-facing product training and order fulfillment materials

• Bachelor’s degree in related field or equivalent professional experience
• Five years of relevant professional experience including solid experience delivering web-based and/or mobile solutions
• Experience with artificial intelligence (AI) tools, especially related to creating and managing product management assets
• Communication – Strong verbal and written communicator who conveys ideas clearly to all stakeholders
• Collaboration – Effective collaborator who listens respectfully, understands empathetically, and brings unity
• Creativity – Ability to appropriately address customer needs and business problems
• Organization – Organized and driven by repeatable system and set of work practices
• Leadership/Influencer – Proven ability to collaborate effectively with cross-functional teams.
• Customer Understanding – Experience handling a variety of customer needs in technical environments.
• Product Lifecycle/Planning – Experience in Agile and Scrum environments including: methods, tools, systems and application.
• To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment  

Preferred: 

• Master’s Degree