Founding Product Manager - AI Frontdesk
Pear VCThe Opportunity
We're building the AI layer for America's 33M SMBs. Our growth is explosive. 10x last year, 20% MoM, raised $3M seed from Pear a few weeks ago, 300+ businesses using us today (1000+ by year-end). We've discovered a completely overlooked path to dominate this SMB market while everyone else is fighting over enterprise deals.
Our Vision
While conventional wisdom says SMBs are challenging (low contract values, high churn), we've discovered unique growth opportunities where others weren't looking. SMBs represent half of US GDP and need AI solutions as much as enterprises do. We're making that possible.
Our early traction proves the model works - now we need the right product leader to help us scale. We started with AI receptionists and quickly expanded into something far more powerful. Our platform is the SMB Customer Revenue Engine - AI agents handling all conversations, an intelligence layer learning from every interaction, and outbound AI driving real revenue growth. Our vision is bold: to become the SMB super app—a single, intelligent platform that manages everything for SMBs, from customer acquisition to retention.
What You'll Do
We're making our first US hire - a Founding Product role. Not "product manager #27." You'd shape everything.
Full ownership of product strategy from day one
Direct path to leadership as we scale from seed to Series A
Chance to build our NYC presence from the ground up
You'll work directly with our founder in NYC to shape our product strategy. Your primary focus for the first 90 days will be:
Optimizing our conversion funnel through systematic testing
Transforming our high-touch onboarding into scalable self-serve experiences
Conducting in-depth customer research to refine our near-term roadmap
After establishing these foundations, you'll gradually expand your impact to:
Guide engineering implementation with an emphasis on rapid, iterative shipping
Develop our product-led growth strategy
Identify strategic partnership opportunities
Who We Want
1-3 years product management experience, with demonstrable success scaling products
Experience building intuitive products for non-technical users
Data-driven decision maker who can translate metrics into product improvements
Strong communicator who can align remote team members across time zones
Experience with SaaS products serving small/medium businesses
Comfortable working in-person in NYC 3 days/week, with flexibility for remote work
Bonus qualifications:
Experience with AI/ML products
Background in SMB software (companies like Square, Shopify, HubSpot)
Technical background that helps bridge product and engineering
Compensation
Competitive base salary & benefits
Significant equity package
Unlimited PTO
Company sponsored lunch
Our Team You'll join a team of ~8 passionate builders who are dedicated to making AI accessible for small businesses. You will be the first US hire (besides the founder), and work directly with the founder in NYC.
We're located in the NYC and backed by leading investors like Pear Ventures, who were also the first checks into Doordash and Gusto.