FCM - Product Manager - Client Facing Analytics - USA (Woburn, Boston, NJ)
Flight Centre
Product Manager - Client Facing Analytics
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
About The Opportunity
You’ll own the roadmap end-to-end, working closely with senior leaders, analysts, and clients to build innovative analytics solutions. If you’re passionate about turning complex data into actionable insights and driving AI-enabled product innovation, this is your platform to make a global impact.
Key Responsibilities
- Own and evolve the client-facing analytics product roadmap, balancing strategic initiatives with near-term priorities
- Define and communicate the product vision aligned with FCM’s broader analytics and Autonomous Insights strategy
- Analyze market trends, competitive insights, and client feedback to inform roadmap decisions
- Collaborate with senior leadership to align product direction with commercial and revenue goals
- Write clear user stories, acceptance criteria, and feature briefs for engineering and analytics teams
- Manage and prioritize the product backlog, ensuring efficient sprint planning and execution
- Track delivery progress and communicate updates, risks, and outcomes to stakeholders
- Participate actively in Agile ceremonies as the product owner
- Act as the primary product contact for key client accounts, gathering requirements and validating solutions
- Partner with account management and sales to support RFPs, QBRs, and new business opportunities
- Lead client discovery sessions to uncover unmet needs and translate them into product features
- Build strong cross-functional relationships with global stakeholders
- Drive AI-powered capabilities within the analytics platform, including alerts, embedded insights, and LLM-driven features
- Define requirements for integrations such as MCP and API-driven services
- Partner with data engineering to ensure robust infrastructure supports product delivery
- Establish product metrics and analytics frameworks to measure adoption, engagement, and client value
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
- 7+ years in analytics, data product management, or business intelligence roles
- Proven experience owning product roadmaps within Agile/Scrum frameworks
- Strong knowledge of BI tools, particularly Power BI
- Experience translating complex technical concepts into clear business narratives
- Experience working with enterprise clients in consulting, account management, or client success roles
- Excellent communication skills with confidence presenting to senior stakeholders
Preferred:
- Background in corporate travel, TMC, or B2B SaaS analytics
- Familiarity with AI/LLM capabilities and prompt engineering
- Experience with MCP, API integrations, or embedded analytics architectures
- Exposure to Azure data ecosystem (Synapse, Data Lake, Fabric)
- Experience in high-growth or fast-paced product environments
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location – Woburn, MA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at [email protected]
For this position, we anticipate offering an annual salary of $120,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]
🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)