Engineering Program Manager, Capacity Management, Apple Services Engineering
Apple
Full-time
On-site
Cupertino, California, United States
The Cloud Infrastructure team, as part of the Apple Services Engineering team, is seeking an extraordinary engineering program manager (EPM) to deliver innovative product solutions that will shape the future of large scale infrastructure at Apple. You'll partner with a diverse set of teams across Apple to provide them with groundbreaking infrastructure that operates at substantial scale and use open source technologies such as Kubernetes along with proprietary systems. We're a fast paced organization with high-reaching goals, a large user base, and the autonomy to build the future of native Cloud infrastructure for all of Apple. Teams across Apple rely on us for infrastructure that help them build services that scale globally, are highly available, and "just work". We listen to different perspectives, help surface innovative ideas, and drive decisions that move us forward. You'll need a strong background in program and project management complemented by your technical abilities.
Key Responsibilities:
* Program Planning & Definition: Collaborate with engineering leads, product managers, and other stakeholders to define program scope, objectives, deliverables, and technical requirements. Develop comprehensive program plans, including timelines, milestones, dependencies, and resource allocation.
* Execution & Tracking: Drive program execution across multiple engineering disciplines and teams. Monitor progress against the plan, track key performance indicators (KPIs), and ensure timely delivery of milestones. Manage changes to the program scope, schedule, and costs.
* Cross-Functional Leadership & Communication: Serve as the primary point of contact and communication hub for assigned engineering programs. Facilitate regular cross-functional meetings, status updates, and program reviews. Clearly articulate program status, risks, and issues to stakeholders at all levels, from individual engineers to executive leadership.
* Risk & Dependency Management: Proactively identify, assess, and mitigate program risks and dependencies. Develop contingency plans and work with teams to resolve blockers and navigate technical challenges.
* Stakeholder Management: Build strong working relationships and foster collaboration between engineering teams and other departments (Product, Design, Marketing, Sales, Support, etc.). Ensure alignment on program goals and priorities.
* Process Improvement: Contribute to the continuous improvement of engineering program management processes, tools, and best practices within the organization. Champion efficient workflows and effective collaboration.
* Technical Acumen: Maintain a solid understanding of the technical challenges and architecture involved in the programs you manage to effectively facilitate technical discussions and decision-making.
- 7+ years of experience in technical program management, project management, or as an engineer or supply chain analyst within a technology company (software, hardware, or systems).
- Experience managing programs involving both hardware and software development with strong understanding of engineering principles and software development lifecycles.
- Experience working directly with engineering teams on technical projects.
- Bachelor's degree in Computer Science, Electrical Engineering, Mechanical Engineering, Supply Chain, or a related technical field, OR equivalent practical 1 technical experience.
- PMP (Project Management Professional) certification.
- Prior hands-on experience as a software developer, hardware engineer, or systems engineer.
- Proven track record of successfully managing complex, cross-functional engineering projects or programs from initiation to completion.
- Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences (technical and non-technical).
- Experience with large-scale product development and release processes.
- Strong analytical skills and experience using data to drive decisions.
- Experience presenting program status and strategy to executive leadership.
- Excellent organizational, planning, and time management skills.
- Strong leadership and influencing skills, with the ability to drive progress and consensus without direct authority.
- Demonstrated ability to manage ambiguity and thrive in a fast-paced, dynamic environment.