Digital Product Manager III _ Customer Experience
doTERRAAt doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.
The Digital Product Manager III is responsible for driving the vision, strategy, roadmap, and execution of key digital products that support doTERRA's global business objectives and customer experience initiatives. This role serves as the primary liaison between business stakeholders, technology teams, and end users, ensuring product investments deliver measurable value and align with organizational priorities.
The ideal candidate is a strategic thinker who combines strong business acumen, customer empathy, and technical understanding to identify opportunities, prioritize initiatives, and deliver innovative digital solutions. This role requires a highly collaborative leader who can influence cross-functional teams, manage competing priorities, and drive products from concept through delivery and ongoing optimization.
Key Responsibilities
Own and communicate the product vision, strategy, roadmap, and priorities for assigned digital products.
Partner with business leaders, stakeholders, and technology teams to identify opportunities that improve customer experiences and drive business value.
Lead product discovery efforts by leveraging customer insights, market trends, user research, analytics, and stakeholder feedback.
Define and prioritize product features, enhancements, and initiatives based on customer impact, business objectives, technical feasibility, and organizational priorities.
Translate business requirements into clear product requirements, user stories, and acceptance criteria.
Facilitate alignment across cross-functional teams including UX, engineering, business analysts, quality assurance, and business stakeholders.
Monitor product performance and leverage data-driven insights to continuously improve product outcomes and customer satisfaction.
Manage product roadmaps and communicate priorities, risks, timelines, and progress to stakeholders at multiple levels of the organization.
Participate in all phases of the product lifecycle, including discovery, design, development, testing, launch, adoption, and optimization.
Serve as a customer advocate, ensuring user needs remain central to product decisions.
Required Qualifications
5+ years of product management experience, preferably supporting digital products, eCommerce platforms, customer-facing applications, or enterprise systems.
Proven experience managing product roadmaps and delivering digital solutions from concept to launch.
Strong understanding of Agile product development methodologies and product lifecycle management.
Experience gathering and prioritizing business requirements and translating them into actionable product deliverables.
Exceptional communication, stakeholder management, and relationship-building skills.
Strong analytical mindset with the ability to leverage data and customer insights to inform decisions.
Ability to influence and collaborate across technical and non-technical teams.
Bachelor's degree in Business, Information Systems, Computer Science, Marketing, or a related field.
Preferred Qualifications
Experience supporting eCommerce, digital customer experiences, mobile applications, or consumer-facing platforms.
Experience working within direct sales, network marketing, or MLM organizations.
Familiarity with product analytics tools, customer journey mapping, and user experience best practices.
doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.