Digital Product Manager

Why join us? 

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Description

GENERAL PURPOSE

The MillerKnoll Technology team is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We’re creating frictionless customer experiences through digital solutions across our platforms, and we need a Digital Product Manager focused on Product Information Management (PIM) to help enable our B2B and Dealer channels.

As the Digital Product Manager for the B2B/Dealer channel within our enterprise PIM platform, you will own the channel roadmap and backlog, partnering closely with business leaders and delivery teams to capture needs, lead discovery, translate needs into clear requirements, and drive those requirements through delivery, rollout, and adoption. We are looking for a strategic, highly collaborative product leader with a strong understanding of the B2B ecosystem and dealer network, as well as product data, master data concepts, and system integrations. You will work with architecture, engineering, and data governance partners to ensure solutions are scalable across the enterprise while delivering measurable improvements for dealer users—such as faster item setup, higher data quality, and more reliable downstream integrations.

ESSENTIAL FUNCTIONS

• Identifies 1st through final degree customer needs.  Acts as the champion of the customer needs.
• Collaborates with product and engineering teams on both internal and external bugs and feature improvements. 
• Defines product features and requirements.  Prioritizes based on enterprise goals, technology and customer goals and needs.
• Uses influence and negotiation skills to create and advance a user first roadmap.
• Ensures that all necessary user acceptance, performance, and postproduction testing is conducted and documented according to MillerKnoll testing guidelines.
• Fosters a culture of customer-centered design throughout the organization.
• Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape.
• Manages vendor and stakeholder relationships, including RFP, contract negotiations, spend tracking, and external roadmap / upgrade notifcations.
• Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.
• Utilizes analytics and customer research to measure product effectiveness and to direct future product development.
• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree in IT or Business, or a related field, or an equivalent combination of education and experience.
• 3-5 years of experience in product or delivery management, preferably within digital.

Skills and Abilities

• A passion for and understanding of digital products and marketplaces.
• Strong analytical skills with a deep understanding of product data.
• Experience in requirements analysis and definition.
• A deep understanding of the contemporary digital ecosystem.
• Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.
• A history of delivering consistent results with a high attention to detail.
• The ability to use automation, communication, software, and tools in the Herman Miller office environment.
• The ability to perform all essential job functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  [email protected].