Digital Payments Product Manager
First HorizonNo sponsorship will be provided for the role
Location: On site at location listed in job posting
Weekly Schedule: Monday-Friday, 8am-5pm
Overview
First Horizon Bank is seeking a Digital Payments Product Manager within consumer and small business payments. This role will be a part of the team driving the transformation of our digital payment product suite and will help deliver innovative payment solutions that meet the evolving needs of our customers. Successful candidates will be customer-obsessed, with a passion for delivering transformative digital payment experiences in a large organization.
The Payments Product Manager will support digital money movement capabilities across retail and small business banking customers that may include transfers, P2P, bill pay, remote deposit and wires. This individual will have a strong understanding of agile business practices and technology trends to help drive the future of digital payments. Candidates will bring their direct experience in working with agile teams, developing requirements, aligning controls and partnering with cross functional teams to deliver digital payment capabilities.
Key Responsibilities
- Partner with/lead an agile team focused on delivering digital payment capabilities and future enhancements using strong agile methodologies
- Execute on product roadmap aligned with business goals
- Support product outcomes and drive towards the target-state vision, create exceptional digital payment experiences and products with measurable business outcomes and customer benefits
- Partner well with cross-functional teams to deliver on digital roadmap
- Champion customer needs, using data and insights to drive product strategy
- Support OKRs, KPIs and KRIs to achieve goals, measure performance and manage risk
- Leverage data and voice of customer to inform decision-making and product enhancements
- Develop controls and support management of fraud mitigation tactics and strategies at the product level
- Ensure product compliance with regulatory standards and manage risks effectively
- Partner with risk management to develop a strong control environment
- Represent the digital organization by leading and demonstrating the role of strong product management
- Develop comprehensive business cases and product presentations
Qualifications
- 8+ years of payments product management experience within banking, fintech, or financial services
- Adept in Agile methodologies and product development lifecycles
- Experience with vendor/provider ecosystem
- Knowledge and understanding of regulatory compliance requirements with experience working in a regulated industry, financial services preferred
- Analytical with experience to evaluate business opportunities through a data driven approach
- Ability to thrive in a matrixed organization working with multiple internal teams
- Strong customer focus and ability to translate insights into product vision
- Strong control and risk management skills including fraud mitigation
- Excellent written and verbal communication skills at all levels
- Prefer experience with digital wires
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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