Digital Adoption and Workplace Experience Product Owner Lead

PPG is hiring a Digital Adoption and Workplace Experience Product Owner Lead to join our Digital team! The Digital Adoption & Workplace Experience Product Owner Lead is an experienced leader within the IT Change Management & Communications organization. You will have end-to-end accountability for the enterprise adoption roadmap. You will also be responsible for Copilot implementations and training. Additionally, you will define and governs the emerging Copilot Agents ecosystem. This includes shaping how we structure, govern, and scale this new area across the enterprise. You will operate at the intersection of product ownership, technical understanding of platforms, digital adoption, and enterprise change leadership.

Key Responsibilities

• Own the enterprise productivity tooling portfolio, including M365 and other productivity, collaboration, and digital enablement tools.
• Define the enterprise productivity roadmap, ensuring alignment to business priorities and employee experience outcomes.
• Define and own the enterprise M365 adoption and enablement roadmap, with a strong focus on Copilot capabilities, releases, and enablement.
• Lead the end-to-end Copilot implementation strategy, including pilots, phased rollouts, scaling, and continuous improvement.
• Partner closely with Microsoft and GWS to plan and execute Copilot implementations, training, and adoption programs.
• Define the vision, governance, and operating model for Copilot Agents, including standards for deployment and scale.
• Build, lead, and mature the Digital Adoption Platform (DAP) Center of Excellence, including operating model, governance, standards, and ways of working.
• Define and enforce governance standards for:
  • Copilot and Copilot Agents usage.
  • Agent lifecycle management (design, deployment, maintenance, retirement)
  • Security, privacy, compliance, accessibility, and data protection
• Continuously evolve governance models as Copilot and Agents capabilities mature.
• Act as a trusted advisor to GWS, Microsoft, and senior leaders.
• Partners across IT, AI CoE, Learning & Development, Change Management, and functional teams to drive consistency and best practices.
• Collaborate with platform owners, Product Managers, Application Leads, and end users to identify high-impact use cases.
• Manage relationships with external vendors and consultants supporting DAP and M365 adoption initiatives.
• Serve as the Product Owner Lead for all digital adoption platforms, defining product vision, roadmap, and prioritization of features and enhancements.
• Oversee planning, execution, testing, rollout, and adoption of new tools, features, pilots, and scaled initiatives, including on-going training needs.
• Manage and forecast roadmaps, dependencies, resource needs, and delivery timelines across multiple initiatives.
• Manage licensing and chargeback model, including reporting and usage KPIs, across enterprise.
• Define and track KPIs to measure adoption, engagement, and business value for initiatives and other DAP tools.
• Monitor usage analytics, satisfaction metrics, and feedback to drive continuous improvement
• Provide executive-ready reporting and insights on digital adoption performance and outcomes.

Qualifications

• Bachelor's degree in information technology, Computer Science or a related field.
• 6+ years of experience in IT, digital workplace, product ownership, or digital adoption roles.
• 4+ years of people management experience leading teams or functional groups.
• Preferred experience leading enterprise M365 adoption programs, DAP initiatives, governance models, and global change initiatives.
• Product Owner or Product Management certifications
• Change Management or Digital Adoption certifications.
• Technical understanding of platforms: Microsoft 365 applications, Copilot, agents, and enterprise IT ecosystems.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.