Job Title: Deputy Program Manager, Business Operations
Location: Hybrid (Arlington, VA)
Other Consideration: U.S. Citizen (Required)
SUMMARY: The Department of Veterans Affairs (VA) Office of Information and Technology (OIT) seeks an
experienced Deputy Program Manager, Business Operations to oversee the success of the
Onboarding, Management, Engineering, Governance, and Assurance (OMEGA) services within
the Digital Transformation Center (DTC). The Deputy Program Manager, Business Operations
will coordinate across technical, contractual, financial, and stakeholder teams to ensure delivery
excellence. This includes driving governance, managing subcontractors, overseeing budgets, and
supporting over 20 stand-alone projects while maintaining clear and proactive communication
with VA stakeholders and senior leadership.
KEY RESPONSIBILITIES:
Program Governance and Oversight
• Establish a program governance structure, defining roles and accountability across the
program.
• Facilitate and participate in Steering Committees, Executive Reviews, and Governance
Reviews involving senior leadership, technical leads, and VA stakeholders.
• Serve as a primary liaison between the program and external government officials,
including CO and COR.
Project and Performance Management
• Oversee the intake, tracking, and delivery of 20+ stand-alone projects, ensuring delivery
by appropriately provisioned Project Managers.
• Manage resource allocations, milestones, and performance using tools such as Microsoft
Project, Jira, and Clarity PPM.
• Track service delivery performance against KPIs and SLAs, escalating risks or deviations
to leadership.
LOE Development and Deliverable Management
• Lead the development of Level of Effort (LOE) estimates, working collaboratively with
technical and project managers to define resource allocations, timelines, and
dependencies.
• Define and document the scope, expected deliverables, and definition of done (DoD) for
all projects and workstreams.
• Maintain a centralized deliverable tracker to ensure timely submission to VA-designated
systems or repositories, verifying completeness and quality.
• Coordinate with Contracts, Finance, and technical teams to align deliverable planning
with contractual commitments and available budgets.
Financial Management
• Lead program-wide budget forecasting, spend tracking, and cost recovery efforts.
• Work directly with the Finance Team, including the Controller and VP of Finance, to
prepare reports, review forecasts, and ensure compliance with federal financial
regulations.
• Train and support OMEGA Technical Leaders to manage their respective profit and loss
(P&L) statements.
Risk and Compliance Oversight
• Maintain a Risk Register and lead the implementation of a Risk Management Framework
(RMF).
• Coordinate risk mitigation efforts with relevant stakeholders including the Contracts
Team, technical leads, and compliance managers.
• Support compliance with CMMI, ISO 9001, and NIST 800-171 cybersecurity standards.
Workforce and Subcontractor Management
• Oversee collaboration with People Operations to assess staffing needs, coordinate
onboarding, and ensure security clearance fulfillment for all OMEGA personnel.
• Serve as the lead point of contact for all subcontract partners, ensuring adherence to labor
category qualifications, workshare commitments, and performance standards.
• Conduct regular performance and staffing checks with subcontractors, escalating noncompliance to the Contracts or executive teams.
Communications and Stakeholder Engagement
• Coordinate and lead all program-level internal and external communications, including
weekly updates, dashboards, and strategic reporting.
• Develop and deliver performance briefings, Monthly Status Reports, and Quarterly
Business Reviews (QBRs) to VA stakeholders, COs/CORs, and DTC leadership.
• Lead outreach initiatives to communicate OMEGA program capabilities, success stories,
and reusable assets to both internal and external audiences.
Reporting, Tools & Innovation
• Own the architecture and delivery of dashboards and performance visualizations using
tools like Power BI, Tableau, SharePoint, and Confluence.
• Leverage collaboration platforms (e.g., Microsoft Teams, Slack) to ensure continuous
knowledge sharing.
• Promote continuous improvement across all operational domains by applying Lean, Six
Sigma, and Agile methodologies.
QUALIFICATIONS:
Education & Experience
• Bachelor’s degree in Business, IT, or a related field (Master’s preferred)
• Over 10 years of experience supporting the VA
• 15+ years of experience in federal program leadership, including oversight of business
operations, subcontractors, and financial performance.
• Proven success managing program delivery across multidisciplinary roles, including
finance, technical leadership, subcontract management, and stakeholder engagement.
Certifications (Preferred)
• PMP certification desired.
• SAFe, CSM, ITIL, or Lean Six Sigma certifications preferred.
Skills
• Strong leadership, analytical, and cross-functional coordination skills.
• Proficiency in project/portfolio management tools and financial systems
• Outstanding verbal and written communication skills, especially for engaging with senior
executives, government stakeholders, and technical audiences.
• Expertise in contract compliance, performance tracking, and risk mitigation
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
This is a hybrid position. The employee will work from their home office and qill be required to commute to the HQ in Arlington, Virginia 1-2 times/week or as a determined by the Supervisor. The working conditions include consistent internet connectivity and a dedicated workspace. The role will require occasional travel for team meetings and training sessions.
Performance Standards
Other Duties
This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Sprezzatura Management Consulting reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at-will." Sprezzatura Management Consulting reserves the right to amend or change this job description at any time without prior notice.
Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.
WORK AUTHORIZATION
This role requires you to live within the United States.
Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required to verify employment eligibility within 3 business days of the first day of employment.
AAP/EEO STATEMENT
Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura ’s employees to perform their job duties may result in discipline up to and including discharge.
CLEARANCE REQUIREMENT
This position may require Public Trust clearance. Candidates must undergo a background investigation, including a review of employment history, education, criminal record, and financial history. The clearance process ensures that the candidate is reliable, trustworthy, and of good conduct and character. Employment offers are contingent upon successful passing a public trust clearance process.
COMPANY DESCRIPTION
Sprezzatura (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.