Chase Auto Product Manager, Vice President

The Chase Auto Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of the product, technology and experience (PTX). You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Chase Auto, you will innovate new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Chase Auto Product team is seeking a Product Manager who will dive head-first into creating innovative solutions focused on supporting Auto stakeholders.  This role will own the identification and delivery of features and experiences to drive our efforts to expand and modernize customer, OEMs and dealer experiences. If you have proven experience launching successful products in dynamic, consumer-facing companies, passion for improving people’s lives, the ability to craft and deliver creative solutions to challenging (but exciting) customer problems, then we are looking for you!

 Job responsibilities

• Drive value for our customers by guiding successful product discovery utilizing the right techniques and make informed decisions based on data.
• Lead successfully multiple simultaneous complex strategic product initiatives and own the end-to-end product lifecycle from the customer research, discovery, delivery to product launch and monitoring post launch performance of the product for continuous improvements.
• Provide visibility opportunities across product and business eco system senior leaders throughout Auto
• Identify opportunities for product improvement and differentiation, efficiency and standardization, scalability, and drive process improvements.
• Leverage systems thinking to articulate end-to-end solution to stakeholders
• Find synergies across various stakeholders, partners and vendors within the solution eco system
• Conduct walk-through and training sessions to update stakeholders and user groups, third party vendors and all stakeholders in product eco system
• Support and govern adherence to Chase policy, procedures and compliance framework 
   

Required qualifications, capabilities, and skills

• Naturally curious, proactive learner who seeks feedback and converts learning into better products and ways of working. 
• Collaborative influencer who delivers through cross-functional teams, welcomes constructive challenge, and adapts based on evidence. 
• Strong customer and business orientation, balancing customer outcomes with risk, controls, and the firm’s interests. 
• Working knowledge across product, data, architecture, design, risk, and operations, with the ability to anticipate dependencies. 
• Strong judgment and structured problem-solving grounded in first principles, data, and evidence. 
• Hands-on experience using generative AI and LLM tools such as Microsoft Copilot, Claude, or similar platforms to improve research, analysis, product discovery, requirements, and productivity, with sound judgment around responsible and appropriate use. 
• Strong executive communication skills, with the ability to simplify complex topics and influence senior stakeholders. 
• Proven ability to navigate ambiguity, take ownership, and drive problems through to measurable outcomes.
• Understanding of customer experience analytics, agile methodologies (toolset such as JIRA, Confluence etc.) and product operating models

Preferred qualifications, capabilities, and skills

• Demonstrated experience in a product manager role
• Strong understanding of business processes, systems, and modern technology stack
• Experience identifying and delivering opportunities to embed generative AI, LLMs, automation, or intelligent workflows into products and business processes, including defining the use case, measuring outcomes, and considering risk and control implications.
• Bachelor’s or master’s degree