Business Resilience Program Manager

Summary 

The Business Resilience Program (BRP) Manager is responsible for designing, implementing, and maturing Jewelers Mutual’s enterprise Business Continuity and Disaster Recovery (BCDR) program. This role ensures the organization can continue serving customers during disruptions and meets regulatory expectations. The Manager owns all aspects of business continuity, disaster recovery, and crisis management, partnering across the organization to strengthen operational resilience.

Under the guidance of the CISO, the BRP Manager leads a comprehensive, risk‑based program aligned with industry standards and insurance regulatory requirements. The role partners with business units to identify key business and operations risks, maintain continuity and recovery plans, conduct exercises, and serve as incident commander during operational disruptions. Success requires strong technical fluency, cross‑functional leadership, and the ability to drive a culture of resilience across Jewelers Mutual Group.


Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

What You'll Do

Program Leadership & Governance

• Design, implement, and maintain a risk‑based BCDR program covering business continuity, IT disaster recovery, crisis management, and operational resilience.
• Establish governance, policies, standards, and metrics aligned with ISO 22301, NFPA 1600, ISO 27001, NIST CSF, NYDFS 500.11, and insurance regulatory requirements.
• Provide direction and support to Business Continuity Coordinators across business units.

Business Impact Analysis & Planning

• Lead a recurring Business Impact Analysis (BIA) process to identify critical operations, RTOs, RPOs, and maximum tolerable downtime that is aligned to the corporate ERM (Enterprise Risk Management) process.
• Develop, maintain, and test Business Continuity Plans (BCPs).
• Coordinate with IT/Information Security to ensure Disaster Recovery Plans (DRPs) align with business needs.

Risk Assessment & Business/Operations Disruption Monitoring

• Monitor internal and external threats to business operations (cyber, natural disasters, pandemics, supply chain, regulatory changes).
• Partner with ERM, Internal Audit, IT and Information Security to assess risks and develop mitigation strategies.

Cross‑Functional Integration

• Collaborate with IT and Cybersecurity to integrate DR and incident response into the enterprise resilience framework.
• Partner with Facilities to align site recovery and emergency response plans.
• Lead vendor resilience assessments in coordination with the Vendor Management Office.

Testing, Exercises & Continuous Improvement

• Plan and execute tabletop exercises, functional drills, simulations, and IT failover tests.
• Track findings, corrective actions, and remediation timelines to drive continuous improvement.

Compliance, Audit & Reporting

• Monitor compliance with BCDR policies, regulatory requirements, and industry frameworks.
• Support audits, regulatory exams, and third‑party assessments working closely with the GRC (Governance, Risk and Compliance) team.
• Maintain dashboards and executive reporting on program status, testing results, and maturity.

Training & Awareness

• Develop and deliver enterprise-wide BCDR training and awareness programs.
• Maintain role‑specific training for crisis response team members.

Critical Incident Response

• Serve as primary incident commander during disruptions.
• Coordinate response activities, activate continuity plans, and communicate with leadership.
• Lead post‑incident reviews and ensure corrective actions are implemented.

What You'll Bring

• Bachelor’s degree in business, risk management, emergency management, IT, Cyber Security or related field.
• 7+ years of experience in business continuity, disaster recovery, operational resilience, or crisis management; 3–5 years in a program leadership role.
• Experience designing and managing enterprise BCDR programs (BIA, BCP, DR, exercises, compliance).
• Experience in financial services, insurance, or other regulated industries.
• Ability to lead cross‑functional initiatives and influence without formal authority.
• Experience partnering with IT, Cybersecurity, Facilities, ERM, and Vendor Management.
• Strong project management skills and ability to manage multiple priorities.
• Excellent communication skills, including presenting to senior leadership.
• Strong analytical and decision‑making skills under pressure.
• Comfort with both business and technical concepts; experience working with IT and Cybersecurity teams.
• Experience with BCDR or GRC platforms.
• Prior experience leading or managing a BCDR function.

Nice To Have 

• Professional certifications (CBCP, MBCI, ABCP, ISO 22301 Lead Implementer/Auditor).
• Graduate degree (MBA, MS in Risk Management, Emergency Management, etc.).
• Familiarity with insurance operations (claims, underwriting, policyholder services).
• Knowledge of NAIC model laws and insurance regulatory environments.
• Experience with project management methodologies (PMP or Agile).

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
  
  
  

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [email protected].