Bilingual Program Manager

ABOUT HOT BREAD KITCHEN

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized, wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources.
Culinary Fundamentals, our award-winning culinary training program, provides access to high-quality jobs for those starting their careers in the food industry. Our upskilling programs enable incumbent workers to gain further skills, leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers.

New New Yorkers is one of our Culinary Fundamentals programs that provides hands-on instruction on basic culinary and baking techniques, food safety, and other kitchen fundamentals, specially tailored to the needs of newly arrived, Spanish-speaking New Yorkers authorized to work. Bilingual instructors and support staff will provide instruction in English and Spanish. 

THE OPPORTUNITY 

Hot Bread Kitchen seeks a detail-oriented, results-driven Program Manager to join our Culinary Fundamentals program team. The primary focus of this position is to lead and oversee our New New Yorkers training program. This position may also be requested to provide support and coverage for other programs as needed. The ideal candidate demonstrates the ability to motivate a team to achieve quantitative outcomes, develop and implement processes for effective program management, and manage partnerships with internal and external stakeholders.

Bilingual fluency in English and Spanish is essential, as most program participants are native Spanish speakers. Communicating effectively across languages is critical to fostering an inclusive, supportive, and culturally responsive learning environment. This position will oversee the New New Yorkers program's assessment, selection, and completion. This will entail collaborating closely with and coordinating across a team of culinary instructors, program coordinators, and case managers towards a shared goal and proactively troubleshooting challenges if and when they arise. The ideal candidate is a relationship builder and works collaboratively and creatively towards program outcomes. This position reports to the Director of Culinary Training and manages the Program Coordinator, the Lead Chef Instructor, and contracted instructors. 

GENERAL RESPONSIBILITIES

• Program Management

  • Provide day-to-day oversight and support of Hot Bread Kitchen’s New New Yorkers program

  • Convene and lead regular internal Hot Bread Kitchen meetings to ensure seamless program operations.

  • Plan and implement the program’s interview process, from oversight of scheduling interviews to leading team deliberations 

  • Coordinate culinary ESOL and Food Protection courses, including hiring and overseeing instructors and content.

  • Oversee coordination between the program instructors and case managers to ensure that program participants are positioned to meaningfully and successfully complete the program.

  • Lead hiring and onboarding of Culinary instructors. 

  • Supervise a team of Culinary instructors and support staff.

• Data Management + Outcomes

  • Ensure that program data, including intakes, pulse surveys, and program statuses, is collected in Salesforce and stored in a timely manner. 

  • Develop effective systems for collecting and analyzing critical program data.

  • Work cross-functionally to ensure organizational KPIs are being met.

• Program Administration

  • Plan yearly schedules for training programming in coordination with other program staff.

  • Serve as the day-to-day contact with site partners and troubleshoot issues.

  • Collaborate with other teams to plan and schedule mock interviews and other program activities.

  • Collaborate with the Brand and Development teams to plan stakeholder site visits and volunteer opportunities.

  • Oversee the administration of weekly member stipends.

  • Ensure the program has adequate resources.

  • Work closely with the Finance Department to track and manage the budget.

QUALIFICATIONS

• Driven by and have a belief in Hot Bread Kitchen’s values and mission 

• Spanish and English fluency 

• At least three years of experience in relationship building and project management 

• At least one year of food industry experience

• Familiarity with workforce development

• A working understanding of underserved, under-represented, hard-to-reach populations

• General computer proficiency in Microsoft Office, Google platforms, and productivity software; experience with Salesforce is a plus

COMPETENCIES

• Problem solving - Exhibits resourcefulness and asks for peer or supervisor support. Anticipates problems, develops solutions, and course-corrects when needed. Takes advantage of unexpected opportunities and addresses obstacles. Look for the root of both simple and complex issues to seek solutions. Approach work with a spirit of “yes” and adapt as things change.

• Adaptable - Flexible, can change when an original strategy is not working, and applies knowledge to new circumstances. Demonstrates eagerness to learn new knowledge and skills. Exhibits the willingness to think differently to initiate ideas towards improving processes, procedures, quality, and productivity.

• Project Management - brings together every project component, including resources and planning, that is needed to complete it on time.

• Collaboration - Works with others to achieve common goals and desired results. Connects with people from many different backgrounds. Finds and creates opportunities to deepen connections and build authentic, mutual relationships with teammates, donors, members, and families across lines of difference, such as race or other identities. Welcomes viewpoints that differ from your own, and manages discomfort when people express themselves in ways that aren’t familiar to you.

• Results driven - Achieves goals in a timely manner and adapts to various solutions when an original solution did not work. Gathers information, seeks input, and drives work forward.

OUR VALUES

We are driven by a feeling of commitment to support our members, teammates, and partners as best as we can. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek opportunities for connection and to become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and the velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

LOCATION AND HOURS

This position requires in-person presence 5 days a week at our Outpost locations throughout NYC and Chelsea Market. This role requires working from 12 pm to 8 pm, Monday to Friday.

COMPENSATION

This is a full-time position. The salary range is $72,000-$77,000, commensurate with experience. Hot Bread Kitchen's comprehensive benefits package includes health/vision/dental insurance (eligible from day one), 401K contributions, paid office closure days  (including holidays and staff appreciation days, and a one-week holiday break at the end of the year), flexible and generous vacation and sick time, paid parental leave, and a sabbatical program (after 5 years of service). Our organizational culture is inclusive, entrepreneurial, flexible, and civically minded (learn more about our culture on hotbreadkitchen.org/careers)

HOW TO APPLY

• Please include a cover letter and experience-aligned resume, including your pronouns.

• Apply here at Hot Bread Kitchen’s Applicant Tracking System .
  
  

Due to the volume of applications, only complete applications sent via email will be considered. Applications sent via LinkedIn or other third-party sites will not be accepted or reviewed.

Hot Bread Kitchen is an Equal Opportunity Employer. It does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.