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Associate Product Manager, Loyalty and Checkout

CSC Generation
4 days ago
Full-time
On-site
Salt Lake City, Utah, United States
AI Product Manager

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.

Reports to: Vice President of Product and UX 
Location: Salt Lake City, Utah (Hybrid, 3 days/week onsite) 

About the Role

As an Associate Product Manager, you will work across two of the most commercially important areas of our business: Summit Club+, Backcountry's paid loyalty subscription, and the lower funnel experience including cart, checkout, order confirmation, wishlist, and post-purchase moments.
This is a role for someone early in their product career who is hungry to own real work, develop sharp instincts, and grow fast. You will not be shuffling tickets. You will be close to the data, close to customers, and close to decisions that directly affect revenue and retention. We will invest in your development and we expect you to invest in the work.
At six to twelve months, success looks like shipping meaningful improvements, building credibility with your cross-functional partners, and developing a clear point of view on what we should build next and why.

What You'll Do

Summit Club+ Loyalty Strategy

  • Support the product vision and roadmap for Summit Club+, Backcountry's paid loyalty subscription
  • Work with marketing, analytics, and finance to understand membership trends, retention patterns, and member behavior
  • Help identify benefit and experience improvements that make Summit Club+ the best loyalty program in the outdoor industry
  • Track loyalty touchpoints across the customer journey and flag opportunities for improvement

Lower Funnel Conversion & Experience

  • Support CRO initiatives across cart, checkout, receipt, wishlist, and post-purchase experiences
  • Assist in writing clear, well scoped product requirements in close partnership with engineering and design
  • Monitor funnel performance and surface findings with recommended next steps

Data-Driven Growth & Cross-Functional Leadership

  • Learn to define and track success metrics for the features you help ship
  • Participate in A/B test design and help analyze results
  • Partner closely with engineering, design, marketing, analytics, and operations to move work from idea to live

Required Qualifications

  • 0 to 2 years of experience in product management, consulting, analytics, or a related field
  • Strong analytical instincts — you are comfortable in data and ask good questions of it
  • Clear written and verbal communication skills
  • Genuine curiosity about how e-commerce and digital products work
  • Ability to stay organized and move work forward across multiple workstreams

Preferred Qualifications

  • Familiarity with GA4, SQL, Looker, or similar analytics tools
  • Exposure to A/B testing concepts or experimentation frameworks
  • Experience or coursework in entrepreneurship, product, or digital business
  • Hands on experience using AI tools to work faster and smarter
  • Background in outdoor, retail, or e-commerce (personal passion counts)

Why Join

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

  • Real Ownership Early: You will work on revenue-critical product areas, not internal tools or backlog cleanup
  • AI-First Environment: Work on a team that uses AI as a genuine upgrade to quality and speed
  • Accelerated Career Path: High performers are quickly given more responsibility and broader scope across our brand portfolio
  • Competitive Benefits: Paid time off, 401(k) match, medical, dental, vision, supplemental coverage, and employee discounts across all portfolio brands

Interview Process

  1. Recruiter Screen – We'll reach out to schedule a conversation and introduce Backcountry.
  2. Take-Home Challenge – Complete a short product or analytical problem so we can see how you think.
  3. Leadership Interviews – Deep-dive conversations with Backcountry leadership focused on your experience, product mindset, and operational thinking.
  4. In-Person Interview – We'd like to meet you. Details and logistics will be arranged with your recruiter.
  5. Reference Checks – We'll ask for professional references and conduct checks in parallel with final steps.
  6. Offer – We move fast for the right candidate.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please contact [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.