AI Program Manager

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

WSFS Bank is seeking a dynamic AI Program Manager to serve as a strategic partner to our Chief Operating Officer (COO), driving execution across WSFS’s enterprise-wide AI initiatives. This role will lead multiple high-impact workstreams—including AI strategy implementation, responsible AI governance, stakeholder and vendor engagement, use case development, and enablement programs. The ideal candidate will bring a strong consulting or professional services background, thrive in a fast-paced, matrixed environment, and ensure that AI initiatives consistently deliver measurable business value.

Job Responsibilities:

• Lead cross-functional execution of WSFS’s AI roadmap, including governance, vendor partnerships, change management, and firm-wide enablement.
• Oversee program-level tracking of milestones, dependencies, and KPIs across concurrent AI workstreams, ensuring timely and high-quality delivery.
• Collaborate with internal teams and strategic partners—including Microsoft and other vendors—to deploy scalable AI solutions aligned with business priorities.
• Manage and evolve the Responsible AI governance framework to ensure ethical, compliant, and risk-informed deployment of AI technologies.
• Drive firm-wide enablement efforts, including AI training, communications, and internal community engagement to build broad-based fluency and adoption.
• Support the launch and ongoing operations of the AI Experience Center as a hub for co-innovation, solution demonstrations, and internal collaboration.
• Develop and maintain executive-level dashboards, risk logs, and progress updates for the COO and senior leadership.
• Coordinate prototype development and agile delivery of prioritized use cases, aligning technical teams and business stakeholders.
• Play a pivotal role in operationalizing WSFS’s AI strategic goals and delivering clear, measurable ROI.

Minimum Qualifications:

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field is required. Advanced degree (e.g., MBA, MS in Data Science or Engineering) is a plus.
• Must have 5+ years of program management experience.
• Minimum of 5 years managing AI-related programs or projects, ideally in a consulting or professional services environment.
• Experience with Agile methodologies; PMP or equivalent certification preferred.
• Strong understanding of AI/ML technologies, data strategy, and digital transformation within a corporate or advisory setting.
• Proven success managing complex, multi-stakeholder programs across both technical and business domains.
• Exceptional leadership, collaboration, and communication skills with a sharp attention to detail and accountability.
• Demonstrated ability to operate effectively in fast-paced, ambiguous environments and to drive impact at scale.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.