Sr. Product Manager (Remote - EST/CST)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening. We're redefining ticketing by building technology that simplifies, improves engagement, and empowers venues to make data-driven decisions.

One of our core products, Nliven, is a a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers.

We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2024-25. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

The Senior Product Manager helps shape and execute the product strategy of Nliven and its related offerings. In this role, you’ll work closely with cross-functional teams to deliver features that bring real value to our clients and their customers. Reporting to the VP of Product, you’ll play a hands-on role in guiding the product lifecycle from concept to launch, focusing on delivering user-centric solutions. You’ll collaborate with Design, Engineering, and other teams to drive innovation while ensuring the product continues to evolve to meet business goals and customer needs.

This position is full-time and fully remote. Candidates must be located within EST/CST in one of the following states: New York, Connecticut, New Jersey, Florida, North Carolina, South Carolina, Louisiana, Minnesota, Texas, Wisconsin.

About You

• You have a strong background in product management, with a passion for delivering seamless, customer-focused solutions.
• You excel at balancing both strategic thinking and tactical execution to bring products from concept to reality.
• You’re experienced in working cross-functionally with engineering and design to drive product success.
• You thrive in data-driven environments and use metrics to guide product decisions and refine strategies.
• You have excellent communication skills and can effectively articulate your vision to both technical and non-technical stakeholders.

What You'll Do

• Lead key aspects of Nliven’s product development, collaborating closely with Product, Design, Engineering, Sales, and Customer Service to ensure smooth execution and alignment across teams. Foster a culture of continuous improvement and collaboration to enhance the product development process.
  
• Develop and implement product strategies that align with the company’s vision, leveraging customer and stakeholder feedback to drive meaningful enhancements.
  
• Proactively identify opportunities to expand product capabilities, balancing user needs with technical feasibility, and working alongside Engineering to ensure a thoughtful approach.
  
• Partner with the Design team to iterate on prototypes and address challenges, promoting a culture of creative problem-solving and innovation.
  
• Collaborate with senior management to create product roadmaps and strategic plans, ensuring alignment with the broader company goals and long-term vision.
  
• Monitor product development progress, making thoughtful adjustments as needed to meet timelines while maintaining a high level of quality.
  
• Write and maintain clear, actionable product requirements documents (PRDs), ensuring they align with product goals and are reviewed with key stakeholders.
  
• Work directly with clients to deeply understand their challenges, using these insights to inform product decisions and ensure we’re solving the right problems.
  
• Manage resources and budgets effectively, delivering high-quality features while maintaining accountability for timelines and costs.
  
• Advocate for your product in cross-functional meetings, representing team contributions and driving forward initiatives that enhance customer experiences.
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Five or more years of proven experience in product management, with an understanding of B2B or B2B2C platforms, ideally complemented by experience in consumer-facing products and/or mobile applications.
  
• Understanding of product management principles, methodologies, and best practices.
  
• Technical understanding gained through experience working in product or a related field.
  
• Master’s degree is a plus but not required.
  

Essential Skills

• Strong oral and written communication skills.
  
• Ability to work independently, managing multiple projects and deadlines.
  
• Possess strong analytical, decision-making, and creative problem-solving skills.
  
• Strong attention to detail.
  
• Ability to work cross-functionality and collaborate well with other teams.
  
• Excellent organizational, leadership, and time management skills.
  

Tools You’ll Use

• Microsoft Office
• Google Suite
• Slack
• Zendesk
• Jira

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Base annual salary range of $130,000 - $150,000, commensurate with experience.
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.