Responsible for digital governance, risk, and compliance for digital channels. Develop, lead, and provide oversight of the digital standards, production support issues and digital findings, and remediation plans. A strong people leader managing a team of product and operations managers responsible for enrollment, entitlements, the digital service agreement, accessibility, digital demos, and DocuSign. Β Β
Bachelor's degree and a minimum of 6 yearsβ digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 10 yearsβ higher education and/or work experience, including a minimum of 6 yearsβ digital, marketing, product management, financial, operations and/or project management experience
Experience with digital governance, risk and compliance
Operations Management
Agile Methodology
Vendor Management
Product improvement and risk management
Proven track record in delivering an exceptional customer experience
Demonstrated financial analysis skills
Experience leading large group sessions
Experience managing or leading staff
Education and Experience Preferred:
Master's degree
Experience with process mapping or customer journey mapping
Knowledge of how to write technical and business documentation
Experience working on digital technology projects
Previous financial services industry experience
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $115,703.73 - $192,839.55 Annual (USD). The successful candidateβs particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.