DescriptionYou enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Real Time Payments, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
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Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Owns all aspects of global client experience from solutioning, onboarding, integration, and ongoing business reviews, in collaboration with other internal teams including Customer Service, Implementation, Sales and Relationship management
- Develops expertise in API services. Optimizes and Standardizes client experience across all channels, API, File and UI based for payment initiation and payment lifecycle management. Authors/ provides SME content for product documentation on how client can use our products including APIs. Β Identifies areas of improvements.
- Simplifies, standardizes, and works with various technology and application development teams on API service levels for payment and lifecycle transactions. Global Point of Contact for establishing contracted product SLAs and help develop reporting for clients.
- Works to ensure we can onboard and service clients at scale alongside Customer Service, Implementations, Operations, and Production support teams. Works cross-functionally on client pain points and develops solutions.Β
- Develop expertise in our Payments platform, nuances and API offerings from a tech stack and business perspective. Understand client system and use case requirements and help solution best ways to resolve them
- Become SME and key Product Point of Contact for our global clients β understand their business, operating model, traffic pattern, rejects and failed payments. Proactively identify optimization opportunities and help increase disbursement success rate and grow business with our clients.
- Innovate new product and service offerings based on pain points and opportunity areas, co design, test them with clients and work with tech to bring capabilities and improvements to market.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Technical experienceΒ
- Demonstrated API lifecycle management proficiency required. Fluent and experienced in designing, managing, servicing APIs, authoring API usability and use cases, API versioning, and client API migrations.
- Direct client facing experience in a technical and business capacityΒ
- Payments experienceΒ
- Demonstrated experience in interacting with developer community. Proficient in helping develop developing developer friendly content - documentation, SDKs, Sample code.Β
- Demonstrated experience in designing/ authoring integration documents that reduce time to market and speed of implementation
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Engineering Degree preferred
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