DescriptionBring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.
As a Product Delivery Director in the Commercial Bankβs Payments Solutions team covering Canada and Latin America, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.
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Job responsibilities
- Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
- Owns the change management framework across functional partners and ensures adherence to the firmβs risk, controls, compliance, and regulatory requirements
- Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
- Ensure strong end-to-end product control framework is maintained, including client on-boarding and servicing through ongoing engagement of legal, regulatory, compliance, accounting and tax functions.Β
- Manage day-to-day priorities in relation to the products by working closely with functional partners and by providing expert support to front, middle and back office; collaborate on the adoption of internal digital tools that improve the internal administration of this product set.
- Collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clientsβ need.
- Participate in risk reviews and audits of product set
- Deliver product training to functional partners
- Manage production and Client Issue resolution
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive experience leading operational management and change readiness
- Experience in enterprise-wide release and deployment processes and strategies
- Advanced knowledge of the product development life cycle, technical design, and data analytics
- Extensive relevant industry experience in Liquidity, Account solutions and Cash Management Products
- Understanding of Deposit Account Control Agreements
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
- Demonstrated prior experience working in a highly matrixed, complex organization
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