GSS Product Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Overview

GTMO Strategy and Transformation supports Global Treasury and Merchant Operations at Bank of America by providing transformation, process design, and project management in order to improve client experiences, lower costs, and to facilitate the execution of business strategy.  The primary responsibility of the GSS Product Manager is to partner with technology and operations to develop strategic technology solutions and multi-generational plans that align with operational objectives.  Product Manager for Global Service System (GSS) application will be responsible for the design & on-time delivery of new technology solutions to ensure business objectives are met. This Product Manager will define, communicate,  maintain product vision, roadmap, capabilities, service features, and prioritize delivery in collaboration with stakeholders, technology partners and architects. This role will lead a variety of activities in partnership with Technology, including launching/expanding new technology solutions, systems integration, operational efficiency/workflow improvements, and process reengineering.

Responsibilities

• Engage with cross functional teams across organization to advance product's design and strategy.

• Clear hurdles and blockers.

• Implement product delivery and development in accordance with product vision and strategy. 

• End-to-end understanding of GSS and how it fits into the larger picture to be able to anticipate impacts from changes in other parts of the business.

• Work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver; always looking to ensure you're using the best tool for the job.

Required Skills

• Extensive experience designing and implementing technology platforms at Bank of America.

• Experience with designing and delivering digital features. Experience in helping to define and build out a product roadmap. Experience in diving into the details with the Design team to uncover gaps and provide direction to deliver a best in class solutions.  Ability to influence stakeholders with diverse points of view. Structured thinker, effective communicator with excellent written communication skills.

• Proven track record of thinking out of the box & creating creative solutions

• Self-motivated individual comfortable in design leadership of peers.

• High level of discernment, analytical skills, and process solving skills

• Organized, self-directed, efficient, and able to handle complexity

Desired Qualifications

• Jira or Agile are a plus

Other Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Enterprise description overview: This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Shift:

Hours Per Week: