Digital Product Manager - Remote only in TN, AL, MS, AR, & LA

Title: Digital Product Manager  

Department: Strategic Technology

Reports To: Vice President, Digital Product Management

Supervises: N/A

Job Classification:  Remote  Full-time, Exempt

Location: Remote TN, AL, MS, AR, & LA

About the Role

Hope is committed to enhancing accessibility and convenience for underserved communities. By leveraging technology, Hope aims to bridge the divide, deliver personalized financial services, and ensure equitable access to banking for all members. The Digital Product Manager will lead he creation of seamless digital experiences, ensuring smooth onboarding, intuitive account management, and efficient financial transactions across mobile and web platforms.

Job Responsibilities:

• Drive end to end customer experience for digital experience (UX/UI), focusing on seamless onboarding, intuitive account management and key financial activities across mobile and web.
• Develop and execute product roadmap aligned with the organization’s digital strategy, incorporating market research, customer feedback and business goals
• Design and implement customer education initiatives, including financial tools and resources that empower members to make informed decisions
• Partner with engineering, design, retail, marketing and third-party partners to ensure timely delivery of features and functionality while maintaining a customer centric approach
• Leverage data analytics to track user engagement, identify pain points, and purpose data-driven solutions for continuous improvement.
• Stay up to date on industry trends and emerging technologies to recommend innovative features and enhancements that create a unique value proposition for the digital banking experience.

Required Qualifications:

• High School Diploma, or GED
• 5+ years of PM experience managing projects in the digital payments / digital wallet space or related fintech products including mobile and web applications.
• Demonstrated ability to design customer-first experiences, particularly in onboarding, account management and financial education tools
• Cross functional leadership with proven ability to collaboration across diverse teams, manage stakeholder expectations and influence outcomes
• Experience driving products from 0-1 ensuring a strong foundation and future scalability

Physical Demands

• Employees are regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach, with hands and arms, and talk or hear
• Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran