Digital Product Manager – Partnerships ( Remote locations for Alabama, Tennessee, Mississippi, Arkansas, & Louisiana)

Title: Digital Product Manager – Partnerships

Department: Strategic Technology

Reports To: Vice President, Digital Product Management

Supervises: N/A

Job Classification: Full-time, Exempt

Location: Remote locations for Alabama, Tennessee, Mississippi, Arkansas, & Louisiana

Hope Overview:

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health and wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefitted more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at www.hopecu.org.

About the Role

Hope is committed to enhancing accessibility and convenience for underserved communities. By leveraging technology, Hope aims to bridge the divide, deliver personalized financial services, and ensure equitable access to banking for all members. The Product Manager - Partnerships will oversee the end-to-end experience of onboarding partners, ensuring efficient, scalable, and user-friendly integration processes.

Job Responsibilities:

• Own the product experience for onboarding partners in to Hope Credit Union services ensuring frictionless, efficient, and scalable process
• Collaborate with partners to design (UX/UI) onboarding flows that prioritize end-user experience, balancing ease of use with compliance and operational requirements
• Led design and development of partner-facing tools, APIs, and documentation support streamlined integrations
• Work closely with engineering, legal, compliance, marketing, and partner teams to ensure alignment across all touchpoints
• Monitor and analyze partner onboarding metrics (e.g., time to integrate, partnership satisfaction, level of effort, etc.) to identify bottlenecks and implement improvements.
• Ensure all onboarding experiences align with relevant financial regulations, security protocols, and industry best practices
• Gather feedback from partners and internal teams to iteratively improve onboarding processes and the overall partner experience
• Stay up to date on industry trends and emerging technologies to recommend innovative features and enhancements that create a unique value proposition for the digital banking experience.

Required Qualifications:

• 5+ years of PM experience managing partner-focused products, such as platforms that enable integrations, market places, or financial services ecosystems
• Proven track record of solving complex onboarding challenges in a scalable and repeatable way, ideally in rapidly growing environments
• Cross functional leadership with proven ability to collaboration across diverse teams, manage stakeholder expectations and influence outcomes
• Experience in adjacent industries like fintech, SaaS platforms, travel, e-commerce, or logistics, where onboarding and partner management are critical to success

Physical Demands

• Employees are regularly required to sit, stand and walk
• Employee will use hands to finger, handle or feel, reach, with hands and arms, and talk or hear
• Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran