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CRM Product Manager, Deal Management- Payments- Vice President

260312-South Florida Region Admin
Full-time
On-site
Plano, Texas, United States
$128,300 - $195,000 USD yearly
Description

The Payments Transformation Team sits at the forefront of a rapidly changing Payments industry, seeking to keep J.P. Morgan at the cutting edge. The team is responsible for the CIB-Payments business’s Transformation agenda from strategy-to-execution to improve product delivery, organizational agility, and enable execution of innovative products and solutions to our clients. The team supports all product lines across Payments and sits central to leadership across our Product, Technology, Design, Operations, Sales, and Client Service & Implementation organizations, where capability building, agility coaching, commercialization, investment governance, technology modernization, and end-to-end product delivery optimization is top priority.Β Β 

As a CRM Product Manager in JP Morgan Payments, you will provide thought leadership, roadmap development, and solution assessments. You will have the opportunity to collaborate significantly and demonstrate your strategic leadership skills. You will be the owner of the business process going forward, conducting workshops and user interviews, creating the product roadmap, and working closely with our Technology team. This role offers the chance to monitor project progress, adjust resources and priorities, and ensure platforms are integrated properly to support the future Payments CRM.Β 

Job ResponsibilitiesΒ 

  • Support global standardization of enterprise Salesforce solution and management of integrations to target state.Β 
  • Engage stakeholders to define business requirements and define success criteria through user stories and story mapping.Β 
  • Manage projects through the entire lifecycle: Assess and document current process and associated issues, understand desired state, process improvement design and recommendations, translation of business requirements to technical requirements, user acceptance testing and user implementation.Β 
  • Ensure that all project milestones are met, and any risk/objectives are identified and resolved; ensure documentation of projects and technical requirements; adhere to compliance and regulatory constraintsΒ 
  • Create and maintain backlog in Jira to track key objectives, milestones, target dates, risks, issues, actions, and deliverables associated with targeted implementation plan.Β 
  • Identify operational risks and ensure overall operational readiness and controls are in place prior to launchΒ 
  • Collaborate with internal and external partners for the definition, planning, modeling, governance, and implementation of Salesforce CRM capabilities.Β 
  • Participate in UAT and production validation; create and refine user stories for development teamsΒ 
  • Engage with stakeholders and capture needs using a variety of methods including customer journeys, empathy mapping, interviews, and story mappingΒ 
  • Prioritize and define epics and user storiesΒ 
  • Participate in program agile ceremoniesΒ 

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Required qualifications, skills and capabilities Β 

  • 5+ years of successful implementation experience with enterprise level solution in a complex organizationΒ 
  • Bachelor's degree required Β 
  • 7+ years experience with SalesforceΒ 
  • 2+ years experience with Salesforce CPQ, Appttus or Zuora billing platformΒ 
  • Experience with Salesforce Financial Services Cloud
  • Strong experience of working with front-line sales colleagues to define future state business processes and in identifying features and functions which add the most value to the businessΒ 
  • Working knowledge of complex configuration, customization, and integration within complex enterprisesΒ 
  • Ability to look at create and optimize solutions within a complex frameworkΒ 
  • Experience establishing and managing to strategic roadmaps and key milestone datesΒ 
  • Exceptional communication skills and ability to communicate and present appropriately at all levels of the organization through written and verbal methods.Β 
  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills.Β 

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Preferred qualifications, skills and capabilitiesΒ Β 

  • Knowledge of user experience and ability to communicate strategic priorities to technical resources preferred.Β 
  • Individual with a continuous improvement mindset strongly desiredΒ